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Parts & Repair

Unico has experienced engineers and team members for parts and repairs. You can reach our team for telephone support, emergency service, and start-up assistance from both the corporate and regional field offices. Our goal is to get you up and running as quickly as possible.
Unico recognizes the importance of providing customers with timely replacement parts and repair services to help them remain in production. The Parts Department provides around-the-clock assistance with emergency spare parts within the United States. The Repair Department offers complete repair services for products manufactured by Unico.
Emergency parts are sometimes available through regional sales and service offices as well. After normal business hours, emergency parts are available using the after-hours support line (262.886.5678). Unico also provides suggested spare part lists upon request. For advice on which parts to stock, please contact the Parts Department.
To order parts, please contact the Parts Department by phone, fax, or email. Be prepared to provide the Unico part number and quantity requested for each item, an approved purchase order number, and bill-to and ship-to instructions. The Unico system number should also be provided to assist in identifying system-specific parts. If a quotation for spare parts is desired, simply fax or email the requested items and quantities to Unico. Parts with selectable or programmable functions and/or software may require additional information, such as program and revision numbers.
If your equipment is down, Unico can schedule an immediate repair on the part when it arrives. A 25% special handling fee will be added to the repair price for rush repair service unless the repair is covered by warranty.
Regular repairs are scheduled in the master repair schedule and prioritized by date received. A several week turnaround can be expected, depending upon departmental loading. Larger assemblies, motors, inactive or obsolete parts, and non-Unico manufactured items may take longer in order to secure repair components.
All products returned to Unico must have prior authorization. Call the Unico Repair Department to obtain a return material authorization (RMA) number. Be prepared to provide a purchase order number, and for each repair item, the Unico part and serial numbers and an explanation of the priority of the repair. Please apply an identification tag for each part with the RMA number and a description of the failure, including any symptoms or other information that may help us determine the cause of the failure.

Mark the RMA number clearly on the shipping carton and ship to:

Unico, Inc.,
Repair Department
3725 Nicholson Road
Franksville, WI 53126-0505.

Packages will not be accepted without RMA numbers.

Repaired parts are returned with a report that provides information on the repair and includes our finding on the suspected cause of the failure. Multiple-part repair orders are shipped complete unless we receive instructions to make multiple shipments.

Parts and Repair Department Overview In Printer Friendly Format (PDF)

Parts or Repairs
M-F 7:30 AM – 5 PM (US Central Time)
262.886.5678

Emergency Assistance
After Hours, Weekends, and Holidays:
262.886.5678

We are here to help

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262.886.5678

Emergency Assistance
(Parts, Technical Help, and Field Service)

262.886.5678

Technical Support
(Field Service | Parts | Repairs)