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HOW CAN WE HELP YOU?

Manuals

Unico provides manuals and technical documents to help with drive operation and troubleshooting. Browse the list below or contact us for immediate help. Our goal is to get you up and running as quickly as possible.

Contact Unico Support

Standard Drives

Modular Performance Drives

Tech Help Documents

The Tech Help Documents section has been provided to help our customers in troubleshooting problems or performing routine maintenance procedures on Unico systems. For questions not answered here, please refer to the bottom of this page to get your questions answered.

Basic Drive Navigation

General System Information

Converting Tech Help

Metal Systems Tech Help

Oil and Gas Tech Help

PC Communication and Archiving

Preventative Maintenance

Unico Service Department can perform any of the above preventative maintenance measures on site. Contact information below is provided should you decide to consider that option. Also provided is contact information for our Parts Department if you wish to perform any of these measures yourself and need parts.

Test Stands

TOOLS & SERVICE

We offer a number of valuable support products and services to help you better maintain your Unico products and systems.

DataGuard™ Software

DataGuard™ software safeguards data in drives, controllers, and HMIs for speedy recovery in the event of loss or corruption.

System Performance Study

This preventive maintenance tool provides a baseline and methodology for measuring changes in system performance.

DOWNLOADS

Unico provides software downloads for USB Drivers, PCTerm 3.7, Archive Utility, and Network Configuration Files. Browse the list below or contact us for immediate help. Our goal is to get you up and running as quickly as possible.

Contact Unico Support

USB Drivers

The following drivers are necessary for operation of a Unico high-speed USB-to-serial adapter 714-070. Please download and install the appropriate driver for your operating system before connecting one of these adapters to a USB port on your machine.

By downloading software from the Unico Web site, you agree to the terms of our license agreement at right. Please read it before downloading.

PCTerm 3.7

Service engineers can be contracted to work full-time in your plant. This puts expertise at your disposal when you have numerous Unico installations at one location or extensive new equipment.

Download

By downloading software from the Unico Web site, you agree to the terms of our license agreement at right. Please read it before downloading.

 

Installation

  1. Extract the contents of the .zip file to a temporary
    folder on your computer.
  2. Run the file Setup.exe in this folder and follow the
    instructions.
  3. After installation is complete, discard the temporary
    folder created in step 1 and its contents.

Archive Utility

The Unico Archive Utility is an application that allows you to compare two data archives. Archives can be taken using either PCTerm or UEdit®. The archives can be from either a Unico drive or a Unico process control rack. The Archive Utility will quickly compare the two files and point out the differences in values. The differences can then be saved as a separate text file or printed.

Download

By downloading software from the Unico Web site, you agree to the terms of our license agreement at right. Please read it before downloading.

 

Installation

  1. Extract the contents of the .zip file to a temporary
    folder on your computer.
  2. Run the file Setup.exe in this folder and follow the
    instructions.
  3. After installation is complete, discard the temporary
    folder created in step 1 and its contents.

Network Configuration Files

Electronic Data Sheet (eds.txt) and Generic Station Description (gsd.txt) files are provided for Unico’s products. eds.txt and gsd.txt files are simple text files used by network configuration tools to identify and commission devices on a network.
2000 Family 4000 Family Anybus
 CANopen  – – Anybus-S CANopen Module Firmware versions 1.x and 2.x co_ab_1_2.eds.txtFirmware versions 3.x co_ab_3.eds.txt
 ControlNet ControlNet Communication Module 320-670 and 321-812 cn_2000.eds.txt cn_2000.ico 4340/4341 ControlNet Interface (CNI) 320-149 and 319-940 (with software device addressing) cn_4000_old.eds.txt 321-558 and 321-711 (with switch-selectable device addressing) cn_4000.eds.txt cn_4000.ico  Anybus-SControl NetModule cn_ab.eds.txt
 DeviceNet –  – Anybus-S DeviceNet Module Firmware versions 1.x dn_ab_1.eds.txt Firmware versions 2.x dn_ab_2.eds.txt
EtherCAT EtherCAT Module 325-236 Unico_V_2_0.xml – –
 Profibus Profibus DP Communication Module 320-324 and 322-404 pb_2000.gsd.txt 4350 Profibus Interface (PBI) 321-023 pb_4000.gsd.txt Anybus-S Profibus DPV1 Module pb_ab.gsd.txt

Application Software Update Notification

Contact your local Unico office or sales representative to receive the update.

  • 807000.082 Fast Vector Rotation Software in conjunction with 807099.082 – E27 Embedded Test Stand – improved “Switch On the Fly“ performance
  • 806776.151 – E27 Battery Simulator base software – Improved fault handling
  • 806781.151 – S27 Battery Simulator base software – Improved fault handling
  • 807099.082 – E27 Embedded Test Stand Control in conjunction with 807000.082 Fast Vector Rotation Software Interface – Improved Switch On the Fly performance

Service

Unico has an experienced service staff that provides telephone support, emergency service, and start-up assistance from both the corporate and regional field offices. Our goal is to get you up and running as quickly as possible.

Contact Unico Support

Telephone Support

Our 24-hour emergency support line is the first place you should turn when you have a problem. Support personnel will work closely with you to troubleshoot problems over the phone or via modem.

Field Service

If necessary, a service engineer can be dispatched to your plant to provide on-site assistance with complex problems.

Start-Up Assistance

Unico can provide assistance during the commissioning process to ensure timely, orderly start-up of new equipment.

Contract Engineers

Service engineers can be contracted to work full-time in your plant. This puts expertise at your disposal when you have numerous Unico installations at one location or extensive new equipment.

Training

Our product and system training courses arm your maintenance personnel with the knowledge and skills they need to sustain peak productivity.

Training Services (PDF)

Training Courses

Standard product and customized system training courses foster reliable and efficient troubleshooting techniques. Courses can be given at our facility or yours or online over the Web. UBIT™ interactive training CDs provide a self-paced training alternative.

Demonstration & Training Equipment

Demo Stands are invaluable as in-house training aids and for testing and troubleshooting products and systems.

Online Training

Instruction over the Web – Unico’s online training program help customers become more confident and self-sufficient in working with Unico products. Online training augments Unico’s offering of in-person classes and other training aids by providing convenient Web-based access to personalized instruction at minimal cost. Many of the courses are given free of charge. Training classes are conducted live. Recordings of past sessions will be made available online for those who cannot attend the live events.

Parts & Repair

Unico has experienced engineers and team members for parts and repairs. You can reach our team for telephone support, emergency service, and start-up assistance from both the corporate and regional field offices. Our goal is to get you up and running as quickly as possible.

Contact Unico Support

Overview

Unico recognizes the importance of providing customers with timely replacement parts and repair services to help them remain in production. The Parts Department provides around-the-clock assistance with emergency spare parts within the United States. The Repair Department offers complete repair services for products manufactured by Unico.

Services

Emergency parts are sometimes available through regional sales and service offices as well. After normal business hours, emergency parts are available using the after-hours support line (262.886.5678). Unico also provides suggested spare part lists upon request. For advice on which parts to stock, please contact the Parts Department.

Ordering Parts

To order parts, please contact the Parts Department by phone, fax, or email. Be prepared to provide the Unico part number and quantity requested for each item, an approved purchase order number, and bill-to and ship-to instructions. The Unico system number should also be provided to assist in identifying system-specific parts. If a quotation for spare parts is desired, simply fax or email the requested items and quantities to Unico. Parts with selectable or programmable functions and/or software may require additional information, such as program and revision numbers.

Parts Warranty

Please see Term and Conditions of Sale

Rush Repair

If your equipment is down, Unico can schedule an immediate repair on the part when it arrives. A 25% special handling fee will be added to the repair price for rush repair service unless the repair is covered by warranty.

Regular Repair

Regular repairs are scheduled in the master repair schedule and prioritized by date received. A several week turnaround can be expected, depending upon departmental loading. Larger assemblies, motors, inactive or obsolete parts, and non-Unico manufactured items may take longer in order to secure repair components.

Repair Return Procedure

All products returned to Unico must have prior authorization. Call the Unico Repair Department to obtain a return material authorization (RMA) number. Be prepared to provide a purchase order number, and for each repair item, the Unico part and serial numbers and an explanation of the priority of the repair. Please apply an identification tag for each part with the RMA number and a description of the failure, including any symptoms or other information that may help us determine the cause of the failure.

Shipping

Mark the RMA number clearly on the shipping carton and ship to:

Unico, LLC.
Repair Department
3725 Nicholson Road
Franksville, WI 53126.

Packages will not be accepted without RMA numbers.

Repair Pricing

Please see Terms & Conditions of Sale

Repair Warranty

Please see Terms & Conditions of Sale

Return to Customer

Repaired parts are returned with a report that provides information on the repair and includes our finding on the suspected cause of the failure. Multiple-part repair orders are shipped complete unless we receive instructions to make multiple shipments.
Parts and Repair Department Overview In Printer Friendly Format (PDF)

Return to Customer

Parts or Repairs
M-F 7:30 AM – 5 PM (US Central Time)
262.886.5678

Emergency Assistance

After Hours, Weekends, and
Holidays:
262.886.5678

Contact

Upgrades & Retrofits

Retrofit and modernize your machines or complete lines with a new Unico drive system. Unico can help integrate new drive systems into your existing production lines and give your investments a “second life.”

Contact Unico Support

Advantages

By modernizing your line, you will achieve the following important advantages, depending upon your equipment and the extent of the retrofit:
  • Increased availability
  • Increased productivity
  • More convenient operation, improved human-machine interface (HMI)
  • Increased storage capacity
  • Reduced downtime and standstill periods
  • Extended availability of spare parts and service support
  • Reliable and safe data management
  • State-of-the-art networking capabilities
  • Remote maintenance capabilities by modem or Internet

Upgrades & Retrofits

In practice, a retrofit means:

If mechanical overhauling and modernization is also necessary, we would be pleased to offer an modern controls package. We will work with you to develop the best and most cost-efficient solution to bring your machine back to the state of the art.
Please contact us for further information.

Preventive Maintenance

Modest preventive maintenance should be performed to maintain high reliability of Unico systems. 

Paper/Converting Industry

Unico has a history of successful paper/converting industry retrofits that can improve your business’ production,
uptime, and ongoing costs.
Paper/Converting Machine
Modernization

Metal Industry

For our extensive line of metal industry upgrades/retrofits please contact your local representative. For more information please contact us

WE ARE HERE TO HELP

262.886.5678

Emergency Assistance

(Parts, Technical Help, and Field Service)

262.886.5678

Technical Support

(Field Service | Parts | Repairs)

Contact us